User Guide

About payment

For payment methods, you can choose from Amazon Pay and GPay for credit card, bank transfer, and express checkout.

credit card

VISA・MASTER・JCB・AMERICAN EXPRESS can be used.
(Only lump sum payment is accepted)

Bank transfer

Please make the payment within 1 week after placing the order.

The transfer fee will be borne by the customer.

About the displayed price

Prices listed in the online shop include consumption tax.

About delivery and shipping

Regarding delivery

It will be delivered by Yamato Transport.
After you place an order, it will usually be shipped within about 3 days.
*However, please note that there may be delays due to shipping reasons.
*Products can only be delivered within Japan.

about shipping cost

All goods free shipping. *Excluding remote islands.

About returned goods exchange of goods

At SUPER HERO'S, it is possible to return or exchange the purchased product at your convenience. Please complete the return/exchange application form and return the product within 8 days of receiving the product.

■ If the size does not fit or is different from the image

Returns are possible only within 8 days after receipt. Please email us to request a return.

For returns due to customer's convenience, the customer is responsible for the return shipping fee.

Please note that we are unable to refund the shipping costs incurred at the time of delivery.

■ If there is a problem with the product

In the unlikely event that the delivered product is defective or different from the ordered product, we will promptly return or exchange it according to your request. Please fill out the return/exchange application form within 7 days after receiving the item.

After completing the procedure, we will inform you how to return the product.

■ Conditions for non-return/exchange

If you do not receive an application for return or exchange within 7 days after the product arrives at the customer's place

• If the product tag or accessories are lost
• When the product is returned by a method other than the method specified by us
• Items sold under special conditions, such as non-returnable coupons
• In the case of orders marked as non-returnable on the product page or campaign page, etc.
• Products that come into direct contact with the skin without underwear, etc.
• Product used
• Items that have been defaced or damaged by the customer
• Returns and exchanges due to customer convenience

About personal information

Important personal information entrusted to us by our customers will never be transferred to third parties.